If you have any questions about our use of your Personal Information you can contact us at:

EQ Insurance Company Limited
77 Robinson Road
#12-01 Robinson 77
Singapore 068896
(Attn: Data Protection Officer)

Email: dpo@eqinsurance.com.sg
URL: https://www.eqinsurance.com.sg/ContactUs

(NOTE: This email is not for Claims Submission / Enquiry purposes)

We collect Personal Data through this website, our application forms for our insurance products, by phone through telephone applications, registrations made by you through our claim forms, our social media pages, e-mails and other mode of communications, as well as from other insurers, claims investigation, medical professionals, witnesses and other third parties involved in our business dealings with you.

Depending on your relationship with us (e.g. customers, insured or claimant, witness, employees, broker or appointed representative, or other person relating to our business), Personal Data collected about you and your dependents may include:

• General identification and contact information such as your name; address; e-mail and telephone details; gender; marital status; family status; date of birth; passwords (including on our systems); educational background; social media account; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licenses and affiliations; relationship to the policyholder, insured or claimant; and date and cause of death, injury or disability.
• Identification numbers issued by government bodies or agencies Identity card number, passport number; employment pass or work permit / FIN number , tax identification number; military identification number; or driver’s or other license number.
• Financial information and account details including credit / debit card number; bank account number and account details; credit history and credit score; assets; income; and other financial information.
• Medical condition and health status such as current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; personal habits (for example, smoking or consumption of alcohol); prescription information; and medical history.
• Information enabling us to provide products and services including location and identification of property insured (for example, property address, vehicle license plate or identification number); travel plans; age categories of individuals you wish to insure; policy and claim numbers; coverage / peril details; cause of loss; prior accident or loss history; your status as director or partner, or other ownership or management interest in an organization; and other insurance you hold.
• Other sensitive information such as religious beliefs, family medical history or genetic information, criminal record or other authorities information about previous dealings with policyholders and claimants for investigations into money laundering, drug trafficking or other serious crimes under the “Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act or the Terrorism ( Suppression of Financing ) Acts.

If you provide Personal Data to EQI regarding other individuals, you agree:

1. to inform the individual about the content of this Privacy Policy; and
2. to obtain any legally required consent for the collection, use, disclosure, and transfer (including cross border transfer) of Personal Data about the individual in accordance with this Privacy Policy.

We will only collect and use any of the above Personal Data which we believe to be relevant and required to understand your insurance needs, to conduct our business and to provide better customer service and products for the purpose of:

• conducting background and identity checks, such as for the purposes of verifying your identity in order to respond to your request to be provided with a duplicate policy or other documentation, any request made by you to change your address in our records, or any request by you to change your bank account or payment or other details in our records.
• deciding whether to insure or continue to insure you and your insured persons;
• providing insurance or related products and services to you and administering, maintaining, managing and operating such products and / or services including any renewals.
• providing advice for product recommendation based on your profile;
• processing any claims under your policy, including the settlement of claims and any necessary investigations relating to the claims;
• communicating on any matters relating to the services and / or products which you are entitled to under this policy;
• respond to your inquiries or instructions and providing ongoing services, under your policy;
• make or obtain payments and recovering any debt owed to us;
• detecting and preventing fraud, unlawful or improper activities;
• conducting market research and statistical analysis;
• coaching employees for customer service quality assurance;
• reinsuring risks and for reinsurance administration; and
• complying with all applicable laws, including reporting to regulatory and industry entities.
• Sending you important information regarding changes to our policies, other terms and conditions, renewal of policies and other administrative information.

The personal data belonging to you may be disclosed to the parties below:

• Third party service vendors, suppliers, agents, reinsurers, or intermediaries;
• Medical Professionals and Institutions;
• Local or overseas service third party vendors that provide us with services such as printing, mail distribution, data storage, data entry, marketing and research, disaster recovery or emergency assistance services;
• Debt collection agencies;
• Dispute resolution parties;
• Parties that assist us to investigate, administer and adjudicate claims;
• Financial institutions;
• Credit reference agencies;
• Industry associations; and
• To any regulatory, government and statutory body to comply with applicable, laws or regulation or upon their valid request.

EQI will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws.

When data is stored on paper, it will be kept in a secure place where unauthorized people cannot see and have access to it.

When data is stored electronically, it will be protected from unauthorized access, accidental deletion and malicious hacking attempts.

When EQI provides Personal Data to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Data.

EQI takes reasonable steps to ensure that the data is accurate and kept up to date. EQI will only retain the data for as long as is necessary to fulfill the original or directly related purpose for which such data was collected, unless the Personal Data is also retained to satisfy any legal obligations.

You can also request access to your personal data collected by us, and to make any corrections to your personal data so as to keep it updated. We may charge you a reasonable fee for providing you with the service.

We will provide you with regular opportunities to tell us your marketing preferences. If you no longer want to receive any marketing communications from EQI, you may also make your request to withdraw your consent by writing to:

EQ Insurance Company Limited
77 Robinson Road
#12-01 Robinson 77
Singapore 068896
(Attn: Data Protection Officer)

Email: dpo@eqinsurance.com.sg
URL: https://www.eqinsurance.com.sg/ContactUs

We aim to comply with your withdrawal request(s) within 30 days of receiving your opt out request.

Please also note that if you decide to opt out from receiving marketing communications from us, we may still send you other important administrative communications.

We review this Data Protection Statement regularly and reserve the right to make changes at any time to take account of the changes in our business and legal requirements. We will place updates on our website and any change will be effective immediately upon being posted on this Site.