Private Motor / Commercial Vehicle

Claim Steps

: Accident Reporting

Report the accident within 24 hours or by next working day

Refer to Motor Claims Framework at https://gia.org.sg/images/pdf-files/MCF_Brochure.pdf.

: Additional Supporting Documents

Submit additional information and/ or other supporting evidence to motorclaims@eqinsurance.com.sg

: Co-operation

Assist and cooperate with EQI's appointed representative or adjuster, if any.

If you require motor accident and breakdown service, please contact EQI Claims hotline:(65) 6311 3211.

Frequently Asked Questions

You are required to lodge a police report if the accident involves:


A. Injury to any parties
B. A government vehicle or government property
C. A foreign vehicle
D. Pedestrian or cyclist
E. "Hit-And-Run" case

To get ready the following:

  • Policyholder’s NRIC
  • Driver’s NRIC & Driving License
  • Certificate of Insurance
  • Company Stamp (if vehicle is registered under a company)
  •  Authorization Letter/Email from owner if you are not the owner/policyholder of vehicle
  • Police report (if any)
  • Vehicle (for photo taking)
  • To email the copy of such correspondence to us immediately for our action at motorclaims@eqinsurance.com.sg
  • Do not admit liability and correspond with the Third Party as this may prejudice your rights.

Beware of Road Touts in an Accident

Click here to watch the video & avoid the experience!


Downloads & Forms

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