To be a financially strong, Singapore-based multinational insurance firm writing international business
To underwrite a profitable portfolio of non-life insurance business, develop a team of competent, young executives to lead the company’s expansion, and to build a value-driven organization from day one of the company’s operations
To ensure that intermediaries have access to us, and our facilities for quotation and issue of certificates of insurance
To ensure that customers enjoy a seamless enquiry, application and payment process, making it easy for them to buy our products
To ensure that intermediaries benefit from quality support, advice on guidelines and consistent information on procedures
To ensure that customers benefit from quality products, advice and consistent information when purchasing a policy or enquiring on a claim
To ensure that intermediaries experience transparency in our dealings and procedures
To ensure that customers experience honest and reliable claims solutions
- A.M. Best has assigned a financial strength rating of B++ (Good) and an issuer credit rating of "bbb+" to EQ Insurance Company Ltd (A.M. Best's Rating Disclosure Form).
- Press Release "EQ Insurance and Coface partner to launch a simplified Credit Insurance policy specifically designed for SMEs".
- EQ Insurance receives Business Continuity Management Certification.
EQ Insurance in 2014
EQ Insurance in 2013
EQ Insurance in 2012
EQ Insurance in 2011
EQ Insurance in 2010
EQ Insurance in 2009
EQ Insurance Company Limited ("EQ Insurance") recognises and shares the privacy concerns of visitors to this Web site. Several measures are taken on this site to safeguard your personal information.
What information does EQ Insurance collect from you?
We collect and store any information you enter on our web site when you transact with us, such as your name, e-mail address, home or work address or telephone number.
What other information can be retrieved when you access EQ Insurance website?
We receive and store certain types of information whenever you transact with us, for example, your IP address, browser type, domain names, access times and referring Web site addresses. This is accomplished by the use of tracking technologies provided by media agencies. The information collected is used for the operation of our service, to maintain the quality of our service, and to provide general statistics regarding usage of our website. No personally identifiable information is used for this purpose.
What EQ Insurance does with the information collected from you?
The information we collect from you via this Web site will be used in the normal course of conducting our insurance business. For example, the information may be used to evaluate your other insurance needs, and to provide service in connection with any policy that may be issued to you. From time to time, we may also send you information about our other products and services that we think may be of interest to you. We do not sell or rent our customers' e-mail addresses to third parties for the purpose of transmitting unsolicited e-mail messages.
You may opt-out of such future communications by contacting us, if you do not wish to be contacted about our other products or services.
How does EQ Insurance protect my information?
EQ Insurance have put in place firewalls that protect this website. Industry standard Secure Socket Layer (SSL) communication protocol is the de facto cryptographic standard that we use for securing data communication between the browser and our website. We secure your personal information in a controlled, secure environment, protected from unauthorised access, use or disclosure, using industry standard security techniques. We also limit access of personal information about you to certain employees who we believe reasonably need the information to provide services to you.
Your personal information may be shared with EQ Insurance's service providers, business partners and agencies that assist EQ Insurance in administering its transactions with you. We may also share the information with other insurers as part of the industry's efforts to ensure the proper administration of claims. Apart from this, EQ Insurance will not make such information available to third parties other than to governmental or regulatory authorities or as required by law, or as authorised by you.
This privacy statement applies to our personal and commercial insurance sections of EQ Insurance's website. We are not responsible for the websites of other companies that may be hyperlinked to this website. We may amend this Policy from time to time and will place any such amendments on this website. This Policy is not intended to, nor does it create any contractual rights between EQ Insurance and the customer.
To the fullest extent permissible pursuant to applicable law, the materials on this website are provided as is and without warranties of any kind, either expressed or implied. While EQ Insurance endeavours to ensure that the content is accurate and up-to-date, EQ Insurance makes no representation or warranty of any kind as to the accuracy or completeness of the content or any part of it. EQ Insurance is not under any obligation to update or correct any error in the information after the date of its publication.
We do not give any warranty that access to any content on this website, or to this website as a whole, will be provided uninterrupted or free from errors, viruses or other malicious, destructive or corrupting code, agent, program or macros. However, the Internet is not a secure medium and we do not give any guarantee that any communication through this web site that you may send us or we may send to you will be received or that the contents will remain confidential, secure or unmodified during the transmission.
Limitation of Liability
Unless we expressly say so, this website does not provide full information on any of the insurance coverages we provide, its benefits, terms, conditions and exclusions. Please refer to the actual policy or the relevant product or services agreement. EQ Insurance does not warrant the truth, accuracy, adequacy, completeness or reasonableness of the information and materials contained in or accessed through this website and expressly disclaims liability for any errors in, or omissions from, such information and materials.
You acknowledge and accept that EQ Insurance, its directors, officers, employees shall not under any circumstances, and regardless of cause of action, be liable to you or any other party for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website even if EQ Insurance had been advised as to the possibility of such damages. EQ also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in this website or your downloading of any materials, data, text, images, video, or audio from this website.
This website may be linked to other websites which are not maintained by EQ Insurance. EQ Insurance does not accept any responsibility for the contents on these websites. The link provided in this website to other websites also does not mean or imply EQ Insurance's approval or endorsement of such websites or their contents.
Copyright in the whole and every part of this site belongs to or is licensed to EQ Insurance, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form in or on any media to any person without prior consent of EQ Insurance. EQ Insurance is the owner and proprietor of or has the right to use all the marks, whether service marks, trademarks or logos found in this website. You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without EQ Insurance’s prior written permission. Images displayed on this website are either the property of, or used with the permission by EQ Insurance. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by EQ Insurance. Any unauthorised use of images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Applicable Law and Jurisdiction
By accessing this Website, you agree that such access and/or use, as well as these terms, shall be governed by the laws of Singapore and via the exclusive jurisdiction of the Singapore Courts unless expressly agreed otherwise by EQ Insurance.
EQ Insurance Company Limited
PUBLIC DISCLOSURE IN PURSUANCE OF MAS NOTICE 124 “PUBLIC DISCLOSURE REQUIREMENTS” FOR FINANCIAL YEAR ENDED 31 DECEMBER 2014
1. Company Profile & Other General Information
EQ Insurance Company Limited is a homegrown general insurance provider. Established since 2007, we built our initial insurance success through the construction-related industry and have since grown to underwrite all classes of non-life insurances, including motor, property, casualty, finpro (trade credit, professional indemnity), marine as well as accident and health insurance to a diverse group of personal and commercial clients.
We are a rapidly growing company backed by a strong management team and we partner primarily with agents, brokers and financial advisers in our professional services to develop solutions for the customers.
More information about our profile, key products and business objectives can be found under ‘About Us’ on our website.
2. Corporate Governance Framework
EQ Insurance is committed to upholding good corporate governance. We have various management and risk committees, comprising of the managerial staff of the Company, meeting regularly to deliberate on matters relating to the key types of risks under their respective supervision.
These committees include Enterprise Risk Management Committee, Credit Control Committee and the Investment Committee.
The Company also has a whistle-blowing policy which is overseen by a Director. Under the policy, an employee can raise any concern to the Director about possible improprieties in financial or other matters without fear of reprisal.
More information about our corporate governance and policies and be found under Corporate Policies on our website.
3. Enterprise Risk Management (ERM) Framework including asset-liability management (ALM)
Risk Management is important to EQ Insurance as we may face uncertainties in our pursuit to achieve continuous growth value for our stakeholders. We manage the uncertainties of their associated risks and opportunities through a robust Enterprise Risk Management (ERM) system and Asset-Liability Management (ALM) framework.
a. Enterprise Risk Management (ERM) Framework
Our ERM Committee comprises of the Chief Executive Officer, the Group Financial Controller, the General Manager and the Compliance Officer. It assists the EQI Board of Directors to formulate the risk policy and operates adhering to the risk appetite statements for the risks below:
- Market Risk
- Credit Risk
- Strategic Risk
- Insurance Risk (Underwriting, treaty reinsurance and reserving)
- Operational Risk
- Liquidity Risk
- Concentration Risk
- Other Risks – Catastrophe
In line with the Enterprise Risk Management framework, these risks are categorized and managed under a number of risk dimensions. Along these risk dimensions, EQI has developed a 3-level risk matrix recognizing how each risk dimension will impact, likely to occur and expose our operation. The measure and quantifying of each risk category help us to address these risks in our daily business operations.
b. Asset-Liability Management (ALM)
EQ Insurance manages its asset and liabilities together by adopting an asset and liability management (“ALM”) framework, which comes under the purview of our Investment Committee.
To ensure that assets are available to fund policyholders’ obligations or other liabilities when they become due, while optimising returns for assets and allocated capital, we ensure that the following are closely monitored:
Management closely monitors and maintains an adequate level of cash liquidity in the current accounts to meet daily operational needs and business related financial obligations.
Counterparty Credit Risks
Investments and financial transactions are restricted to counterparties with high credit standings. A majority portion of the investment portfolio shall comprise of rated investment instruments. Cash and bank balances are placed with financial institutions with high credit standings.
Management monitors sector, industry and single-party exposure limits closely. For listed equities, the total investment should not exceed S$1m for any one counter.
Stop Loss Policy
The listed equities portfolio shall be subject to a stop-loss policy of 20% applied against the average costs of investment.
4. Material Insurance Risk Exposures
EQ Insurance has in-place an insurance underwriting strategy that promotes diversification in the types of insurance risks accepted.
Our New Product Checklist (NPC) takes us through a systematic identification, assessment, measurement, monitoring, controlling and mitigating the risks, and it helps us form a prospective view of the associated risk profile, and capital needs, thus enabling our business strategy, risk management and capital allocation to be coordinated in order to achieve maximum financial efficiency and adequate protection for our policy owners.
All new products must be signed off by the originator (i.e. the main handler of the new product design, product owner (i.e. Head of Motor Underwriting, Head of Accident & Health, etc.) and the Chief Executive Officer.
Our detailed underwriting guidelines, treaty limit and underwriting acceptance structures take into consideration regulatory requirements and business needs underpin our risk tolerances.
Close risk monitoring and reporting (including a monthly management meeting) allow detection of potential deviations from our tolerance at an early stage.
5. Determination of Technical Provisions
Quantitative and qualitative information about the rationale and methodology on which EQ Insurance determine its technical provisions may be found in our audited Financial Statement.
6. Capital Adequacy
EQ Insurance has met the minimum fund solvency requirements for our insurance funds and the minimum capital adequacy requirement prescribed by the Monetary Authority of Singapore.
More quantitative and qualitative information about capital adequacy including policies and processes for managing capital and assessment of our capital adequacy may be found in our audited Financial Statement.
7. Investment Objectives
Our Investment Committee comprises of 3 Directors who meet on a monthly basis to make investment and divestments decisions for the shareholders' funds, based on clear approval limits, asset allocation guidelines, risk management and review process.
The Company's investment objective is to strike an optimal balance between growth and return, by investing in medium to low risk investments and medium to longer term fixed income instrument, while ensuring that we have minimum foreign exchange exposure risks and adequate industry/sector diversification.
The Accounts Department updates all investment reports on a monthly basis and circulates a complete set to the Investment Committee.
More quantitative and qualitative information about our financial instruments and investment objectives may be found in our audited Financial Statement.
8. Financial Performance
Quantitative and qualitative information on our financial performance may be found in our audited Financial Statement.